Value Realization Manager – Supply Chain Risk

Everstream Analytics

Value Realization Manager driving strategic customer success and engagement at Everstream Analytics. Building strong relationships and increasing adoption of AI-driven supply chain solutions.

Posted 4/24/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
Build and maintain executive-level relationships within assigned strategic accounts.
Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
Champion customer advocacy by helping expand customer references, testimonials, and case studies.
Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
Proactively identify risk and opportunity within assigned accounts and drive appropriate actions.
Travel as needed to client locations for business reviews, analysis, and relationship-building.
Be available and responsive in the event of any critical customer needs or emergencies.

Requirements

What you’ll need

5+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
Strong experience working with Enterprise-level customers and managing complex client relationships.
Depth in problem solving, supply chain analysis, and strategic planning.
Exceptional written, verbal, and interpersonal communication skills.
Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
Ability to translate customer goals and business strategies into actionable success plans with little oversight.
Bachelor's degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree is a plus.
Passion for helping customers succeed and proactive interest in continuously improving the customer experience.
Hands-on approach, willing to engage directly with customers onsite when needed.

Benefits

Comp & perks

Health insurance
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supply chain analysisstrategic planningcustomer successaccount managementB2B SaaSproblem solvingdata analysiscustomer advocacybest practices developmentrisk management

Soft Skills

communication skillscollaboration skillsexecutive presenceinterpersonal skillsmentorshipcustomer relationship managementproactive approachadaptabilityteam supportcustomer engagement

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Supply Chain ManagementMBAadvanced degree