Consultant, Business Change Support

Eversource Energy

Consultant supporting Business Change with planning and implementing technical solutions at Eversource Energy. Collaborating on customer care projects and driving IT enhancements with stakeholders.

Posted 6/11/2026full-timeBerlin • Connecticut, Massachusetts, New Hampshire • 🇺🇸 United StatesMid-LevelSenior💰 $88,170 - $97,970 per yearWebsite

About the role

Key responsibilities & impact

Supports system capabilities to deliver enhancements and bug fixes
Assist with development of technical specifications, test plans and implementation plans for system/processes and projects
Responsible for the support of lower system test regions
Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests
Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations
Develops and runs data requests from existing systems, data marts and data warehouses
Collaborates with IT and business partners to enhance IT systems in order to make business practices more efficient and economical
Supports the development process and product lifecycle by developing User Acceptance Test strategies and participating in the User Acceptance Testing, including bill messages
Provides assistance to various Customer Care training functions for developing instruction/training
Works collaboratively with business and all support partners to drive cross-functional alignment
Handles miscellaneous request as needed (i.e. security requests)

Requirements

What you’ll need

Bachelor's degree or equivalent experience in business / utility experience in related discipline is required
Three (3) to five (5) years related work experience preferably working with IT systems, analytical models, or project management
Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources
Foundational knowledge of rates, billing, metering and data files
Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs
Demonstrated aptitude for IT systems and databases
Must possess initiative to think several steps ahead in and anticipate needs of customers and employees

Benefits

Comp & perks

Competitive total rewards program
Potential incentive based on experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical specificationstest plansimplementation plansdata requestsdata martsdata warehousesUser Acceptance Testinganalytical modelsproject managementquality tactics

Soft Skills

collaborationcustomer-first orientationinitiativeanticipation of needscommunicationcross-functional alignmentproblem-solvingrecommendation skillstraining developmentsupport assistance

Certifications

Bachelor's degree