Supervisor, Customer Billing and Accounting

Eversource Energy

Supervisor, Customer Billing and Accounting at Eversource maintaining compliance and fostering development. Managing all customer billing policies and procedures within the assigned region.

Posted 6/3/2026full-timeManchester • New Hampshire • 🇺🇸 United StatesMid-LevelSenior💰 $103,650 - $115,170 per yearWebsite

About the role

Key responsibilities & impact

Ensures compliance with Company and regulatory policies and procedures while fostering an engaging environment
Responsible for the complete development of Eversource Billing Representatives through coaching and evaluative performance feedback
Implements all approved customer billing policies, procedures and standards in assigned region
Schedules and coordinates for assigned regional, such as customer billing and review of daily exception reports
Supervises daily billing activities which include processing input documents, monitoring productivity
Coordinates and controls billing and accounting activities with affected departments
Coordinates and oversees customer billing activities among the region's district business offices and affected departments (field and staff)
Resolves, as assigned, more complicated or sensitive matters resulting from customer billing problems or complaints
Verifies uniform applications of billing policies and procedures
Supervises and maintains security for customer billing records, in assigned region, as required by regulations
Performs regional on-call duties as assigned, by responding to and resolving customer complaints regarding storms
Reviews CS daily reports for billing problems or unusual billing conditions
Supervises the preparation of billing reports requested by staff and Regional Administration
Provides supervision in the carrying out of policies and procedures
Participate in interviewing, writing and delivering reviews and coaching REPS when needed

Requirements

What you’ll need

Bachelor’s degree in business administration, related discipline, or the equivalent related work experience
Five (5) plus years of customer billing experience in utilities
Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS)
Thorough knowledge of approved rate schedules for customer billing
Understanding of meters and their relationships to billing
Excellent written and verbal communication
Working knowledge of Data Processing operations as they apply to CSS
Ability to work under stress and pressure
Knowledge of electric metering principles and related policies and procedures
Knowledge of appliance service business practices

Benefits

Comp & perks

Eversource offers a competitive total rewards program
check out our careers site for an overview of our benefits programs
This position is eligible for a potential incentive

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer billingbilling policiesbilling proceduresbilling reportsBilling/Revenue Systemsrate schedulesdata processing operationselectric metering principlesappliance service business practices

Soft Skills

coachingevaluative performance feedbackcommunicationsupervisionproblem resolutionstress management

Certifications

Bachelor’s degree