Revenue Assurance Investigator

Eversource Energy

. Responsible for conducting Revenue Protection investigations .

Posted 5/1/2026full-timeSpringfield • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $96,690 - $107,430 per yearWebsite

About the role

Key responsibilities & impact

Responsible for conducting Revenue Protection investigations
Includes development and documentation of all case materials (detailed case records, evidence, depositions, affidavits, company and public records, etc.)
Works closely with other departments, including Legal, Meter Service, Corporate Communications and Regulatory
Supports the development of new internal and external strategies and participates in the implementation change management process
Assists in developing uniform policies, procedures, practices, and standards to address theft of energy and/or revenue loss situations
Builds networks with Law Enforcement Agencies, other utilities and other theft of service organizations to share information, new techniques, software programs, etc.
Conducts all phases of revenue recovery investigations including the attainment of depositions and supporting data for both judicial and administrative processing
Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering
Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations
Works with supervision to resolve complex issues related to Revenue Protection cases
Prepares legal documents including affidavits and complaints on behalf of Eversource
Acts as an expert witness as required including testifying on behalf of the Company in civil and criminal proceedings
Participates in the development of new Revenue Protection initiatives and the change management process for implementation.

Requirements

What you’ll need

A BS degree in engineering, business or the equivalent
Three (3) or more years of related experience are required
Technical Knowledge/Skill: Understanding of civil, criminal, and business bodies of law
Knowledge of electric and/or gas meter systems, electric service requirements, National Electric and Safety Codes, Customer accounting systems and Corporate Safety Manual
Must have strong analytical and problem solving skills as well as the ability to interpret complex information
Must have excellent written and oral communication skills
Must be capable of compiling case investigations accurately, thoroughly and in a timely manner
Must be able to act as a liaison and to work effectively with various organization levels within and outside of the Company
Must have a strong detail orientation as well as the ability to be thorough and precise
Demonstrated skill with MS Office applications such as Word and Excel.

Benefits

Comp & perks

Eversource offers a competitive total rewards program
Check out our careers site for an overview of our benefits programs
Eligible for a potential incentive

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

revenue protection investigationscase documentationlegal document preparationenergy theft investigationsanalytical skillsproblem solvingknowledge of civil lawknowledge of criminal lawknowledge of business lawunderstanding of electric and gas meter systems

Soft Skills

excellent written communicationexcellent oral communicationdetail orientationability to interpret complex informationliaison skillsability to work effectively with various organization levelstraining and technical assistancenetwork buildingchange managementcollaboration

Certifications

BS degree in engineeringBS degree in business