IT Associate Systems Engineer – Hybrid

Eversource Energy

IT Associate Systems Engineer supporting Windows based IT infrastructure and providing technical support for operating systems. Handling software upgrades and configuration with a focus on stable performance.

Posted 4/16/2026full-timeWestborough • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $74,370 - $82,630 per yearWebsite

About the role

Key responsibilities & impact

Under direct supervision, handles the administration and support of less complex operating systems, desktop or file/print/application servers
Provides technical support for requirements in the planning, coordination, programming, and implementation of releases, upgrades or changes to operating system software and hardware
Ensures stable performance for the operating systems environment through performance monitoring and tuning and performs capacity planning, and performance prediction
Ensures system maintenance as well as high level support of the operating system and all its related software and hardware components
Plans and implements less complex software upgrades, ensuring change management procedures and methodologies are implemented and followed
Partakes in the design, development, testing, coordination, implementation, maintenance and administration of Windows based IT Infrastructure and applications
Assists with analyzing business/technical and related needs and may propose suitable solutions
Creates processes and tools to enhance and streamline support and maintenance process
Creates revisions to existing programs, systems and procedures
Uses appropriate tools to troubleshoot and correct deficiencies
Conducts product research and evaluation
Designs and implements software; handles hardware configuration
Responsible for software installation, configuration, testing, documentation, upgrades and maintenance
Provides technical support including trouble shooting and problem resolution

Requirements

What you’ll need

Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training
Minimum of zero (0) to three (3) years of directly related experience
Exceptional analytical skills
Strong customer focus
Good oral/written communications skills
Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills
Understanding and wide application of technical principle, theories, and concepts in the field
General knowledge of other related disciplines
Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning

Benefits

Comp & perks

competitive total rewards program
potential incentive

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operating systemsWindowssoftware upgradesperformance monitoringcapacity planningtroubleshootinghardware configurationsoftware installationdocumentationtesting

Soft Skills

analytical skillscustomer focusoral communicationwritten communicationproblem resolutiondesire to learnquality assurance

Certifications

Bachelor of Science degree