Eversource Energy

Analyst, AMI Exception Management

Eversource Energy

full-time

Posted on:

Location Type: Hybrid

Location: Westwood • Connecticut • Massachusetts • United States

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Salary

💰 $88,790 - $98,660 per year

About the role

  • Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems.
  • Log tickets with vendor’s Customer Support or liaise directly on the phone with vendor’s support staff to resolve system issues.
  • Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner.
  • Troubleshoot meter data issues utilizing back-office software and systems.
  • Analyze and diagnose issues causing exceptions in meter data.
  • Perform detailed analysis of exceptions to identify patterns and anomalies.
  • Issue field service orders in the CIS system to troubleshoot meters requiring in person visits.
  • Generate reports on exception trends and resolution status.
  • Provide insights and recommendations for improving data accuracy, process automations, and system performance.
  • Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.
  • Provide support for the maintenance, upgrade, and enhancement of AMI functionality.
  • Participate in system testing and validation to ensure data integrity.
  • Propose and implement process improvements to reduce the occurrence of exceptions.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or Engineering
  • Three (3) plus years’ experience in AMI meter applications, data management, or a related role
  • Thorough knowledge of AMI systems and utility metering infrastructure
  • Effective communication and interpersonal skills
  • Excellent problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team in a fast-paced environment.
Benefits
  • Eversource offers a competitive total rewards program
  • Check out our careers site for an overview of our benefits programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AMI Meter Data Management Systemdata analysistroubleshootingprocess automationsystem testingdata integrityexception resolutionCIS systemmeter data managementpattern analysis
Soft Skills
effective communicationinterpersonal skillsproblem-solvingattention to detailteam collaborationindependenceadaptabilitytime managementanalytical thinkingrecommendation skills
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering