Vice President of Client Success

EverService Holdings, LLC

Vice President of Client Success at LawRank overseeing client relationships and managing a team of Client Success Managers. Responsible for retention strategies and driving revenue growth.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Own the entire client experience and lead the CSM organization
Architect the operating layer for account management
Manage a portfolio of $14,425,380 in ARR across 108 law firm clients
Lead a team of 7 Client Success Managers
Report directly to the LawRank President / CEO
Present to EverService executive leadership
Drive client retention and maintain high CSAT and NPS
Build and scale the Client Success organization
Partner with Sales leadership to drive upselli

Requirements

What you’ll need

**10+ years** client-facing experience at a digital marketing or professional services agency
**5+ years** leading managers (not just ICs) in a CS, Account Management, or services function
Track record of building or rebuilding a CS organization at meaningful scale — measured in retention, expansion, and team health
Hands-on experience designing CS systems (CRM configuration, onboarding workflows, reporting frameworks, SLAs)
Comfortable presenting to executive leadership, board members, and PE investors
Experience in regulated or high-touch B2B verticals strongly preferred — legal, financial advisory, medical, dental, or similar. Direct legal marketing experience is a major plus, not a hard requirement
Bachelor's degree preferred; equivalent operating experience considered

Benefits

Comp & perks

Remote work
Performance bonus tied to retention, expansion, and CSAT/NPS outcomes
Major medical insurance + vision + dental
401(k)
Life insurance
PTO + sick time
[LTI / equity participation if applicable]

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client success managementaccount managementCRM configurationonboarding workflowsreporting frameworksservice level agreements (SLAs)client retention strategiesupselling techniquesteam buildingportfolio management

Soft Skills

leadershipcommunicationpresentation skillsclient relationship managementstrategic thinkingorganizational skillsteam health managementexecutive engagementproblem-solvingcollaboration

Certifications

Bachelor's degree