Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and the agency
Establish strong working relationships with clients, ensuring their needs and expectations are understood and met
Foster effective collaboration between the internal digital marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies
Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics
Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement
Collaborate with both the marketing and sales teams to identify opportunities for improving client performance
Provide data-driven marketing recommendations and propose tailored solutions based on client goals
Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success
Build and maintain long-term client relationships to ensure satisfaction and account retention
Proactively engage with clients to anticipate their needs and prevent potential issues

Requirements

5+ years of hands-on Account Management/Client Success experience, preferably within a small to mid-sized legal marketing agency
Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field
Experience managing client relationships, delivering digital strategies, and working on performance-driven campaigns
Solid digital marketing expertise with hands-on experience in areas such as SEO, paid media, social media, email marketing, or content marketing, demonstrating a comprehensive understanding of the digital landscape
Proficiency with Content Management Systems (CMS) like WordPress required
Knowledge of website analytics, tracking tools, and performance optimization is a plus
Ability to work in a collaborative environment and engage with cross-functional teams
A genuine passion for client success, with a focus on providing exceptional service

Benefits

Remote-First Environment
Medical, Dental, & Vision Insurance
Company 401(k) Matching
Monthly Phone & Data Stipend
Paid Vacation & Sick Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Account ManagementClient SuccessDigital MarketingSEOPaid MediaSocial MediaEmail MarketingContent MarketingPerformance OptimizationAnalytics Reporting

Soft skills

CommunicationRelationship BuildingCollaborationProblem SolvingClient EngagementProactive ApproachService OrientationAnalytical ThinkingTeamworkAdaptability