Customer Success Analyst

Everseen

Customer Success Analyst dedicated to helping clients adopt Vision AI solutions effectively. Leading training and outreach to enhance user engagement and satisfaction through data-driven insights.

Posted 7/31/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and training facilitation, with a strong ability to analyze user metrics and translate insights into actionable strategies. Proficient in creating educational content and fostering client relationships to enhance product adoption and user satisfaction.

Highest-signal resume keywords

Customer Success ExperiencePresentation and Facilitation SkillsData Analysis with Microsoft Excel or Power BIWritten Communication SkillsSaaS or Retail Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Engagement AnalysisTraining and EnablementContent CreationData InterpretationWorkflow Optimization

Soft Skills

Proactive MindsetEmpathyProblem-SolvingCommunication Skills

Tools & Technologies

Microsoft ExcelPower BI

Industry Keywords

SaaSVision AIRetail TechnologyUser AdoptionClient Engagement

About the role

Key responsibilities & impact

Lead interactive training sessions, workshops, and live webinars to onboard and upskill client end-users.
Conduct direct adoption check-ins with key client user groups to gather qualitative feedback and address usage blockers.
Serve as the primary customer-facing specialist for functional product questions, best practices, and daily workflow optimization.
Identify low-engagement user segments through data and execute direct outreach campaigns (emails, virtual drop-ins) to re-engage them.
Create, host, and distribute localized educational content, video walkthroughs, and "how-to" quick guides directly to client teams.
Partner with client-side champions to establish internal peer-enablement programs.
Co-present adoption insights and usage trends alongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs).
Act as the customer's advocate internally, translating direct end-user feedback into structured feature requests for our Product and Engineering teams.
Monitor user engagement KPIs and build easily digestible usage dashboards.
Translate complex system analytics into clear, value-focused stories that show clients exactly how much efficiency they are gaining.

Requirements

What you’ll need

1–3 years of experience in a Customer Success, Retail Management or Training and Enablement role.
Strong presentation and facilitation skills—highly comfortable commanding a room and explaining technical concepts simply to non-technical users.
High proficiency in organizing and interpreting usage metrics using tools like Microsoft Excel or Power BI.
Exceptional written communication skills for drafting clear, friendly, and structured user guides.
A proactive, empathetic, and problem-solving mindset.
Willingness to travel is essential for this role. There could be up to 50% travel to customer sites.
Experience working in a SaaS, Vision AI, or retail technology environment is preferred.
Prior experience developing insights and best practice recommendations from raw data and trend analysis is advantageous.

Benefits

Comp & perks

Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength.
We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.