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Tech Stack
Tools & technologiesAndroidiOSJamfLinuxMacOS
About the role
Key responsibilities & impact- Manage the full lifecycle of user-generated tickets using our internal Service Desk, from initial response to final resolution.
- Respond to requests for technical assistance in person, via phone, chat, and email, ensuring clear communication and timely follow-up.
- Identify, escalate, and redirect issues requiring urgent attention or specialized resources to ensure efficient problem resolution.
- Diagnose and resolve technical hardware and software issues across various platforms, including laptops, desktops, mobile devices, and servers (Windows, Linux, MacOS, Android, iOS).
- Handle all technical aspects of employee onboarding and offboarding, including account creation, hardware provisioning, and access management within Microsoft 365 and other systems.
- Identify and fix local network issues to ensure stable connectivity for users.
- Develop a deep understanding of our proprietary solution and hardware stack used in our self-checkout demo area.
- Provide hands-on technical support for internal teams using the demo area, both locally and at conferences.
- Manage local IT assets, including inventory tracking, deployment, and maintenance.
- Help create and update training manuals and documentation for new and revised software and hardware.
- Inform management of recurring problems to contribute to long-term solutions.
- Prepare and deliver activity and status reports.
Requirements
What you’ll need- Proven experience in technical support or help desk role with hands-on troubleshooting experience.
- Expertise in Microsoft 365 administration, particularly for user onboarding/offboarding (account management, license assignment).
- Strong proficiency in managing and troubleshooting Windows 11 and macOS environments.
- Basic networking knowledge and practical experience are required.
- Excellent oral and written communication skills in business-fluent English.
- Be based in Washington DC to attend the office.
- Bachelor's degree in a relevant field.
- Microsoft 365 Fundamentals (MS-900) certification is preferable.
- Cisco Certified Support Technician (CCST) certification is a plus.
- Experience with Jamf for macOS management is a plus.
- Basic Linux skills (installation, user management, server management) are considered a plus.
Benefits
Comp & perks- Everseen is committed to creating an environment where everyone can succeed.
- Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves.
- Create a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind.
- Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength.
- Treat each other with dignity, and respect.
ATS Keywords
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Hard Skills & Tools
technical supporttroubleshootingMicrosoft 365 administrationWindows 11macOSnetworkingLinuxhardware provisioningaccount managementlicense assignment
Soft Skills
communicationproblem resolutiondocumentationtrainingreporting
Certifications
Microsoft 365 Fundamentals (MS-900)Cisco Certified Support Technician (CCST)