The Senior Director, Patient Services Product Management is the leader responsible for defining and managing the Patient Services capabilities and product portfolio.
This includes defining existing product offerings, identifying market gaps, and proposing and building new products and solutions to advance the EVERSANA patient services platform and support revenue and earnings growth strategies for the organization.
This leader will be a key contributor to the strategic direction of the patient services team, support and foster an environment that encourages team members to share leadership, ownership, responsibility, and accountability to accomplish the key objectives of the EVERSANA organization.

Requirements

Bachelor’s Degree
15 years of experience; 5 years progressive leadership experience, 10 years product management experience
Superior leadership skills particularly in cultivating a high-performance team with strong customer focus
Highly developed time management skills with demonstrated ability to meet deadlines and handle multiple priorities with a high degree of initiative
Excellent communication skills (written, verbal, and presentation) with ability to interact and influence all levels of management
5 years management of pharmaceutical manufacturer services, specialty pharmacy, and/or reimbursement (medical and pharmacy benefit)
Proficiency in analytics, management by objectives, budget administration, and evaluating the performance of others
A track record of utilizing tact, diplomacy, good judgment and negotiation skills to achieve mutually beneficial goals for an organization
Ability to embrace positive conflict and demonstrated ability to resolve negative conflict
Intellectual curiosity to look at a problem from all sides in order to recognize issues and opportunities, recommend solutions and execute to resolution
Demonstrated ability to manage, mentor, train and develop employees
Ability to adapt to a fast paced, dynamic environment, make independent decisions, and maintain confidential information
Ability to work cross functionally to identify and prioritize company goals
Proficiency in Microsoft suite of applications
Proficiency in product and SDLC management tools (Jira, ADO, Aha!, or equivalent)
Proficiency in Agile project management methodology
Proficiency in application prototyping via AI tools

Benefits

Health insurance
401(k) matching
Paid time off
Remote work options
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementanalyticsbudget administrationmanagement by objectivesAgile project managementapplication prototypingSDLC managementcustomer focusperformance evaluationconfidential information management

Soft Skills

leadershiptime managementcommunicationnegotiationconflict resolutionmentoringadaptabilityinitiativeteam collaborationintellectual curiosity