Director, Client – Delivery Excellence
EVERSANA
full-time
Posted on:
Location Type: Remote
Location: Montana • United States
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Salary
💰 $102,500 - $120,500 per year
Job Level
About the role
- Providing coaching, input to personal and departmental goals and staff training to ensure necessary skills and knowledge is present for delivery of consistently high-quality service to clients;
- Cultivating solid client relationships and maintaining open and transparent communication concerning operations, policies, issues, and industry best practices.
- Developing full understanding of client’s objectives, contracted deliverables, and communicating these to the team.
- Assessing all main operational aspects of programs including the identification and implementation of automation, greater efficiencies, improved processes, optimal staffing model, staff roles & responsibilities, and SOPs, etc.
- Setting clear direction, effective plans and measurable outcomes.
- Overseeing the development of and approving client billing prior to invoicing.
- Tracking, monitoring, and reporting upon overall program results in a timely manner.
Requirements
- Requires completion of a four-year bachelor's degree, in business or a relevant discipline.
- Strong computer skills; working knowledge of Microsoft Office applications
- Minimum 5 years of patient services leadership role.
- Minimum 5 years of experience in one or more commercial disciplines: Sales, Operations, Product Management, or Strategic Account Management.
- Ability to balance multiple projects and exercise flexibility to changing priorities.
- Demonstrates initiative, tenacity, and commitment and motivates self and others to go the extra mile.
- Strong relationship-building, problem-solving, analytical, organizational and leadership abilities.
- Excellent verbal and written communication and presentation capabilities to convey information to diverse audiences in a way that is easily understood and actionable.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Officeprogram managementautomationprocess improvementstaffing model developmentSOP developmentbilling managementdata trackingreporting
Soft Skills
relationship-buildingproblem-solvinganalytical skillsorganizational skillsleadershipcommunicationpresentation skillsinitiativetenacityflexibility
Certifications
bachelor's degree