EVERSANA

Medical Information Client Manager – Team Lead

EVERSANA

full-time

Posted on:

Location Type: Remote

Location: Kansas • United States

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Salary

💰 $121,000 - $150,000 per year

Job Level

Senior

About the role

  • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
  • Understand client needs and ensure deliverables meet expectations, including KPIs and service levels.
  • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANAMICC).
  • Perform project escalations in a timely manner when client performance requirements are not met.
  • Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers.
  • Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.

Requirements

  • Pharm.D. Degree
  • One to two years of Medical Information and/or pharmaceutical industry experiences
  • Advanced healthcare degree (preferred PharmD or higher)
  • 2-5 years of Medical Information and/or pharmaceutical industry experiences
  • Experiences in a Contact Center and Pharmaceutical industry environment
  • Skills in project management and time management
  • Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical writingproject managementtime management
Soft Skills
client successcommunicationliaisonproblem-solving
Certifications
Pharm.D. Degreeadvanced healthcare degree