Client Relations – Marketing Associate
EVERNET IT Support Services and Consulting
part-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut • United States
Visit company websiteExplore more
Salary
💰 $20 per hour
About the role
- Serve as the primary point of contact for clients after onboarding and sales handoff
- Act as an internal advocate for client needs, priorities, and concerns
- Conduct proactive outbound phone calls and virtual meetings to maintain strong client relationships
- Manage client communications related to account status, deliverables, timelines, and expectations
- Handle client complaints or concerns professionally and coordinate resolution with internal teams
- Identify upsell, cross-sell, and retention opportunities and communicate them to Sales or Leadership
- Maintain accurate client records, notes, and activity logs within CRM and project management systems
- Ensure a consistent, high-quality client experience aligned with EVERNET’s service standards
- Serve as the primary client-facing contact for billing-related questions and concerns
- Conduct phone-based invoice follow-ups and payment outreach in coordination with Finance or Operations
- Respond to client inquiries regarding invoices, charges, payment schedules, and account balances
- Coordinate billing issue resolution, including discrepancies, adjustments, or clarifications
- Train clients on billing and payment portals, including live phone or screen-share walkthroughs
- Proactively communicate upcoming invoices, payment deadlines, and billing changes
- Escalate complex billing issues appropriately while maintaining ownership of client communication
- Document all billing interactions and resolutions in CRM and billing systems
- Support marketing initiatives based on skill set and training, including social media management and content coordination, SEO and website intake/sales funnel optimization, website conversion optimization, brand guide creation and enforcement, graphic design review for brand consistency
Requirements
- Demonstrated comfort and confidence with frequent phone-based client communication
- Ability and willingness to spend a majority of the workday on calls when required
- Strong verbal communication skills and professional phone presence
- Experience managing client relationships in a service-based or agency environment preferred
- Comfort handling billing-related conversations in a clear, solution-oriented manner
- Foundational understanding of digital marketing concepts
- Strong organization, documentation, and follow-through
- Experience with CRM systems, billing portals, or SaaS platforms preferred
Benefits
- Flexible work arrangements
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client relationship managementbilling issue resolutiondigital marketing conceptsCRM systemsbilling portalsSaaS platformsdocumentationorganizationfollow-through
Soft skills
verbal communicationprofessional phone presenceclient advocacyproblem-solvingproactive communicationinterpersonal skillsconflict resolutiontrainingattention to detail