Evermore

Attorney

• Run the legal and compliance function end to end as the senior lawyer for the company, setting strategy, priorities, and standards for the team across commercial contracting, regulatory, compliance, corporate, employment, IP, privacy, and disputes. Deliver the function on budget and against defined SLAs for contract turnaround and stakeholder responsiveness.
• Serve as the senior legal voice to the CEO, COO, co-founders, executive team, and Board on consequential decisions, including strategic partnerships, new market entry, financing events, and material risk matters.
• Supervise and develop a team of four, including a Deputy General Counsel, Associate Counsel, Senior Director of Compliance, and Legal Operations Coordinator. Set clear expectations, manage performance, hire, and build a culture of independent judgment and ownership.
• Lead corporate governance for the company, including Board and committee support, UWCs, officer designations, equity administration coordination, DBA and annual state filings, and the Risk and Compliance Committee.
• Serve in officer roles designated by the Board, including the company’s Anti-Money Laundering Officer, Privacy Officer, and Bank Secrecy Act Officer.
• Lead the commercial legal function and personally draft, redline, and negotiate the company’s most consequential agreements, including customer contracts with health plans, vendor and partnership contracts, merchant and payment processor agreements, tri-party program agreements, CPG agreements, and channel partner contracts. Carry your own portfolio of work alongside the team.
• Own the regulatory and compliance posture of the business across Medicare Advantage, Medicaid, EBT, card programs, banking partnerships, HIPAA, and state-level fintech and privacy obligations. Provide direct legal advice on regulatory questions and engage with regulators when needed.
• Supervise internal and external audits, including customer audits, third-party fintech and banking audits, investor audits, and regulatory examinations. Partner with Compliance on investigations, policy development, and audit remediation.
• Lead the legal workstream for evermore’s expansion into EBT and public sector programs, including state-level contracting, FNS engagement, government procurement responses, and the compliance framework that supports operating in a new regulatory environment.
• Own the company’s IP portfolio, working with outside counsel on trademark prosecution, brand and product mark protection, and IP strategy across the business.
• Partner with People Operations on employment law matters, including hiring practices, separations, performance management, leaves, accommodations, immigration support, and employment policy. Advise on workplace investigations and disputes.
• Manage the company’s relationships with AmLaw 100 outside counsel firms, including selection, engagement, scope, and budget. Reduce reliance on outside counsel by building in-house capability, control external spend against budget, and hold firms accountable to quality and efficiency when their input is genuinely required.
• Manage, in coordination with outside counsel, litigation and pre-litigation matters end to end, including in-house workup, drafting demand and response letters, directing outside counsel, settlement strategy, and exposure analysis. Handle subpoenas and disputes as the company’s representative.
• Own enterprise risk management for legal exposure, including identification and remediation of legacy contractual liabilities, indemnification scope, insurance coordination, and risk allocation in new agreements.
• Partner with Finance on legal budget, forecasting, deal structuring, pricing, business insurance, and risk allocation.
• Drive legal operations maturity, including contract templates, playbooks, Ironclad workflows, reporting, and the systems that allow the team to scale without scaling headcount.
• Support M&A and capital markets readiness as the business approaches those milestones.

Vice President, Legal

Operations

• Managing BPO vendor performance and day-to-day Care operations
• Overseeing daily operations across BPO vendor partners - monitoring queue performance, SLA adherence, occupancy, and staffing levels in real time, and serving as the primary escalation point for operational issues across ACT, Startek, or other partner teams
• Managing vendor relationships through regular performance reviews, scorecard reporting, and structured feedback loops, holding BPO partners accountable to quality, productivity, and compliance expectations across all client brands
• Coordinating with Workforce Management on scheduling, intraday adjustments, and capacity planning to maintain target occupancy and service level outcomes across queues and skill groups
• Administering and maintaining Care systems - including Salesforce, telephony platforms, and contact center tooling - and serving as an operational point of contact for system issues, configuration changes, and cross-functional troubleshooting
• Leading or contributing to operational projects, including platform migrations, new client launches, outbound campaigns, and process improvement initiatives, in close partnership with Product, Implementation, Engineering, and Customer Success teams
• Owning learning, development, and knowledge management for the Care organization
• Building and maintaining new hire onboarding curriculum across BPO vendor partners and internal evermore team members, including training plans, product and process modules, and readiness assessments that get agents to proficiency faster and reduce early attrition
• Developing and maintaining training materials: job aids, call flow scripts, huddle guides, SOPs, and e-learning modules that translate complex health plan, product, and compliance content into clear, actionable resources for frontline Care Specialists
• Owning and continuously improving the Care knowledge base, partnering with Operations, Product, and Implementation to ensure content stays accurate, accessible, and current across all lines of business, including CMS-regulated programs such as Medicare Advantage and Medicaid
• Driving quality, performance, and data-informed continuous improvement
• Analyzing performance data using key performance indicators to identify operational gaps and knowledge deficiencies, and translating those insights into targeted training interventions and process improvements
• Building and maintaining operational reporting, including BPO scorecards, Care dashboards, and ad hoc analysis that gives internal stakeholders and health plan clients a clear, accurate picture of Care performance across all brands and channels
• Collaborating with QA and BPO teams to design calibration sessions, coaching frameworks, and reinforcement learning programs that close identified skill gaps and drive measurable score improvement over time
• Enabling a technology-forward, scalable Care operations
• Owning system administration and operational configuration across Care platforms, including Salesforce, telephony tools (e.g., Vonage), and contact center systems (e.g., Zendesk) and partnering with IT and Engineering on issue resolution, enhancements, and platform migrations
• Leveraging learning platforms and knowledge management systems (e.g., EasyGenerator or similar e-learning authoring tools, Confluence) to build scalable content infrastructure, selecting and implementing new tools as the team and client portfolio grows
• Identifying opportunities to leverage AI, automation, and emerging tools to reduce friction in Care workflows, from knowledge delivery and agent guidance to reporting and quality monitoring, and partnering with Product and Engineering to move those ideas forward
• Serving as a capable, credible operational presence for internal stakeholders and health plan clients, representing Care in cross-functional meetings, contributing to new client onboarding, and communicating performance results and improvement plans with clarity and confidence

Vice President, Legal

Manager, Care Operations