Evermed

Senior Client Success Manager – Enterprise

Evermed

full-time

Posted on:

Location Type: Hybrid

Location: Belgrade • Serbia

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Job Level

Senior

About the role

  • Own the full onboarding phase (first 3 months), running weekly client calls, managing timelines, executing tasks and ensuring successful on-time go-live.
  • Ensure clients achieve measurable outcomes from the platform through ongoing engagement, performance tracking, and optimization.
  • Lead client communication cadence: Enterprise clients: monthly check-ins + QBRs, SMB clients: QBR-led engagement.
  • Monitor account health, proactively identify risks, and drive strong renewal outcomes across your portfolio.
  • Identify opportunities to expand usage through additional services we offer and partner with sales once the opportunity is identified.

Requirements

  • 3+ years of experience in Client Success, Account Management, or similar roles in a B2B SaaS environment, managing mid-range or enterprise accounts based in the US.
  • Project Management Skills: Experience managing structured onboarding processes with multiple stakeholders and timelines.
  • Technical Comfort: Familiarity with SaaS platforms, CRM tools, and collaboration tools like Slack, Google Workspace, and JIRA.
  • Written & Verbal English: Flawless professional communication is non-negotiable.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client SuccessAccount ManagementProject ManagementOnboarding ProcessesPerformance TrackingRisk IdentificationRenewal Management
Soft Skills
CommunicationEngagementOptimization