Evermed

Customer Success Manager

• Own the full onboarding phase (first 3 months), running weekly client calls, managing timelines, executing tasks and ensuring successful on-time go-live.
• Ensure clients achieve measurable outcomes from the platform through ongoing engagement, performance tracking, and optimization.
• Lead client communication cadence: Enterprise clients: monthly check-ins + QBRs, SMB clients: QBR-led engagement.
• Monitor account health, proactively identify risks, and drive strong renewal outcomes across your portfolio.
• Identify opportunities to expand usage through additional services we offer and partner with sales once the opportunity is identified.

Senior Client Success Manager – Enterprise

Marketing Operations

• Responsible for turning founder-led growth strategy into repeatable marketing execution
• Own the end-to-end marketing execution system
• Coordinate and manage external agencies and collaborators
• Own marketing operations stack and automation
• Produce clean, monthly reporting for performance visibility

Marketing Operations Lead – Growth, GTM Ops

• Responsible for turning a founder-led growth strategy into a clean, repeatable marketing execution
• Own the marketing execution system ensuring all channels run on a predictable weekly cadence
• Coordinate and manage external agencies and collaborators
• Own the marketing operations stack and simple automations
• Own outbound as a marketing channel focused on pipeline creation
• Produce clean, monthly reporting for performance visibility