Account Manager

• Serve as main client-facing representative for enterprise accounts.
• Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients.
• Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience.
• Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans.
• Collaborate with cross-functional teams to optimize all programs deployed for accounts.
• Engage clients in identifying key metrics and deliver performance reports within SLAs.
• Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline.
• Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition.
• Present account updates to Everly Health Solutions leadership team as needed

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