Clinical Operations

• Build a scalable operational model capable of supporting rapid volume growth and new care modalities.
• Lead the operational design, implementation, and optimization of Everly’s telehealth platform.
• Own platform and vendor management and consolidation.
• Build and refine dynamic scheduling, provider capacity modeling, and network optimization processes.
• Partner with Product and Engineering on roadmap planning and execution, representing clinical operations needs and ensuring scalable workflows.
• Work closely with Product, Engineering, Data, and AI teams to drive seamless end-to-end telehealth workflows and system integrations.
• Operationalize AI solutions with guardrails and auditability.
• Collaborate with commercial and business leadership to ensure telehealth infrastructure aligns with growth forecasts and partner commitments.
• Develop and maintain operational processes that support high-quality clinical documentation, regulatory compliance, and risk adjustment accuracy.
• Enhance clinician training, and build quality oversight baked into workflows.
• Partner with clinical leadership to ensure alignment across care delivery, documentation standards, and performance expectations.
• Maintain accreditations where applicable.
• Operate within a multi-entity PC structure across all states; ensure licensure, credentialing/enrollment, CPOM compliance, and practice policies are embedded in system setup and workflows.
• Stand up provider performance scorecards, NPS/QA reviews, and license-expiration monitoring; integrate with scheduling/service enablement to avoid service gaps.
• Roll up sleeves to establish processes, documentation, and systems where none exist; this is a builder role.
• Identify operational gaps and lead cross-functional initiatives to address them.
• Drive continuous improvement across scheduling, provider management, consult flow, and care delivery quality.

Director of Telehealth Clinical Operations

Unit Manager, Clinical Operations