Client Services Director

Everise

Client Services Director leading enterprise BPO programs for Everise, a global customer experience firm. Managing client relationships, delivery, financial performance, and growth initiatives.

Posted 8/20/2026full-timeRemote • Alabama, Louisiana, Missouri, Montana, New York • 🇺🇸 United StatesLead💰 $130,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, program financial performance, and operational efficiency. Capable of leading cross-functional teams and driving client success through strategic initiatives and effective communication.

Highest-signal resume keywords

Client Relationship ManagementProgram Financial ManagementCross-Functional CollaborationOperational Performance ReportingProject Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingP&L ManagementKPI MonitoringProcess ImprovementOperational GovernanceBusiness Performance ReviewsFinancial AcumenSolution ImplementationAccess Management

Soft Skills

Excellent CommunicationAnalytical Problem-SolvingOrganizational SkillsDecision-MakingAdaptability

Certifications & Qualifications

Project Management Certification

Industry Keywords

Client ServicesAccount ManagementBPOOutsourcingStakeholder Management

About the role

Key responsibilities & impact

Lead the overall management and success of one or more client programs
Serve as the primary client contact and oversee day-to-day program delivery
Build and maintain strong client relationships while managing expectations and customer satisfaction
Support account strategy, growth initiatives, and long-term client success with senior leadership
Monitor and drive achievement of client-specific KPIs and service level commitments
Collaborate with cross-functional teams to resolve client issues
Identify opportunities to expand existing client relationships through additional solutions or services
Manage program financial performance, including budgeting, forecasting, profitability, pricing, invoicing, accounts receivable, and performance reporting
Recommend process improvements to strengthen operational efficiency and financial controls
Ensure operational processes and governance support successful program execution
Partner with Technology teams on system implementations, upgrades, migrations, and solution enhancements
Act as client liaison for security-related activities, including access management for client systems and solution components
Prepare and present operational updates, business reviews, and performance reports to internal and client stakeholders
Work within a matrix organization and collaborate with global, cross-functional teams
Travel as required to support client and business needs

Requirements

What you’ll need

Bachelor's degree in Business, Management, or a related field, or an equivalent combination of education and experience
5–10 years of experience in client services, account management, or operations leadership within the global BPO or outsourcing industry
Experience managing enterprise client relationships and cross-functional stakeholders
Experience managing program financials, including budgeting, forecasting, and P&L
Experience preparing and presenting operational and business performance reviews
Project Management certification or formal training is an advantage
Strong client relationship and stakeholder management skills
Excellent communication and presentation skills
Strong analytical and problem-solving abilities
Commercial and financial acumen
Highly organized with exceptional attention to detail and follow-through
Ability to prioritize and make sound decisions in a fast-paced environment
Strong collaboration skills with the ability to work effectively in a matrix organization
Proactive, adaptable, and results-oriented
Ability to manage multiple priorities simultaneously
Ability to travel as required to support client and business needs

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Disability benefits
401k
Paid time off
Discretionary bonus
Other benefit programs
Remote work