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Participant Services Pharmacist Supervisor
EverisePharmacist Supervisor overseeing staff and ensuring compliance in participant services operations. Leading initiatives to enhance service quality and team performance in Texas and Arizona.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing pharmacy operations, ensuring compliance with HIPAA and CMS regulations, and leading teams through performance management and coaching. Proven ability to analyze KPIs and implement continuous improvement initiatives in a healthcare setting.
Highest-signal resume keywords
Active Arizona Or Texas Pharmacist LicensePharmacy Operations ManagementKPI Analysis And ReportingTeam Leadership And DevelopmentCompliance With HIPAA And CMS
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ReviewWorkload BalancingQuality AssuranceSLA MonitoringTraining IdentificationCorrective Action ImplementationDocumentation MaintenanceTrend AnalysisOperational Performance ManagementHealthcare Operations Experience
Soft Skills
CoachingConflict ResolutionCommunicationCollaborationContinuous Improvement
Certifications & Qualifications
BS PharmacyPharmD
Industry Keywords
PBMSpecialty PharmacyParticipant ServicesHealthcare OperationsState Board Of Pharmacy Compliance
About the role
Key responsibilities & impact- Direct, coach, and develop team members through regular 1:1 meetings.
- Complete performance reviews, coaching documentation, and corrective actions.
- Manage staffing, schedules, queue performance, and workload balancing.
- Review KPIs including Quality, AHT, Productivity, Attendance, and SLA.
- Identify training opportunities and partner with Learning & Development.
- Handle escalated member, provider, and client concerns.
- Monitor daily operational performance against SLA, productivity, quality, and schedule adherence goals.
- Ensure compliance with HIPAA, CMS, state board of pharmacy requirements, and internal policies.
- Use reporting to identify trends and recommend corrective actions.
- Partner with Workforce Management, Training, Operations, and Leadership.
- Support continuous improvement initiatives and standardization efforts.
- Maintain documentation and confidentiality standards.
- Participate in calibration sessions and business meetings.
Requirements
What you’ll need- BS Pharmacy or PharmD.
- Active Arizona or Texas Pharmacist License in good standing (Required).
- Three or more years of relevant PBM, specialty pharmacy, participant services, or healthcare operations experience.
- Previous leadership or quality experience appropriate to the role.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development