Consumer Engagement Specialist – Health Insurance

Everise

Consumer Engagement Specialist improving health insurance customer experiences. Drive engagement through multiple digital channels and support Agent Experience initiatives.

Posted 7/3/2026full-timeRemote • Alabama, Louisiana, Missouri, Montana, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing agent experience initiatives and effectively communicating with team members and consumers. Capable of driving engagement through creative visuals and managing brand materials while maintaining a consumer-focused approach.

Highest-signal resume keywords

Proficiency With Computer ApplicationsClear Verbal And Written CommunicationConsumer FocusCreativityTeamwork

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Multi-taskingListeningSelf-motivatingOutgoing PersonalityHigh Energy

Industry Keywords

Agent ExperienceCLIENT Brand MaterialUES/NPS SurveyGroup Retiree ResourcesPerformance Visuals

About the role

Key responsibilities & impact

Drive execution of Agent Experience as outlined in the AE SOP
Support site/agent/team contests driven by vendor and CLIENT
Manage signage and CLIENT brand material
Create visuals to drive performance
Respond to UES/NPS survey results
Manage and leverage CLIENT swag
Drive new hire engagement by posting variety of items of interest to training class

Requirements

What you’ll need

Proficiency with computer and Windows PC applications
Demonstrated ability to communicate clearly and concisely verbally and in writing
Ability to multi-task
Group Retiree additional requirement: proficient with Group Retiree resources and processes
Consumer focus
Listening
Teamwork
Self-motivating
Multi-tasking
Creativity
Ability to remain focused and productive each day though tasks may be repetitive
Self-driven and ambitious
Outgoing personality with high energy
Passion around providing our consumers with an outstanding experience
Prior stable work experience

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities