Senior Director, Client Services

Everise

Senior Director responsible for client satisfaction and business growth in outsourcing. Leading teams and maintaining high-profile client relationships with a focus on operational excellence.

Posted 6/25/2026full-timeAlabama, Louisiana, Missouri, Montana, New York • 🇺🇸 United StatesSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

budgetingforecastingclient account managementoperational performanceservice deliverycontractual obligationsbusiness strategyrevenue growthrisk managementcontinuous improvement

Soft Skills

leadershippeople managementcommunicationanalytical skillsrelationship managementcoachingperformance managementstrategic thinkingproblem-solvingcollaboration

Industry Keywords

Client ServicesBPOoutsourcingregulated industriesoperational excellencecross-functional initiativesclient satisfactionclient retentionclient expansionperformance metrics

About the role

Key responsibilities & impact

Maintain and strengthen relationships with assigned strategic client(s), ensuring alignment on goals, performance expectations, and deliverables
Ensure daily execution of all client commitments, including operational performance, service delivery, and contractual obligations
Drive client satisfaction, retention, and expansion by identifying growth opportunities aligned with client strategic objectives
Lead account strategy, including development and execution of client account plans focused on revenue growth, operational excellence, and long-term partnership value
Monitor account performance, proactively identify risks or issues, and implement solutions to ensure consistent delivery and client success
Partner with cross-functional leaders and Directors to support account management, client reviews, and business development initiatives including RFPs and renegotiations
Oversee financial performance of client accounts, including budgeting, forecasting, and ensuring alignment with company financial goals
Ensure operational practices and processes are standardized, compliant, and aligned with company directives and regulatory requirements, particularly within heavily regulated industries
Lead, develop, and manage high-performing teams, including hiring, performance management, coaching, and succession planning
Establish productivity metrics and ensure optimal resource utilization to achieve business and client objectives
Represent Client Services in cross-functional initiatives and strategic projects
Drive continuous improvement initiatives to enhance operational effectiveness and client outcomes

Requirements

What you’ll need

Minimum 5+ years of Client Services experience.
Minimum 3+ years in a Director or Senior Director capacity.
Proven experience in the BPO / outsourcing industry.
Experience managing high-profile client accounts, ideally in regulated industries.
Strong financial acumen, including budgeting, forecasting, and revenue growth ownership.
Strong background in operations, client management, and business strategy.
Proven leadership and people management experience.
Strong written, verbal, analytical, and communication skills.
Ability to travel as needed based on client/business requirements.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development