Vice President – Client Services

Everise

Vice President of Client Services overseeing client relations and operational effectiveness for a leading customer experience firm. Responsible for strategic relationship management and revenue generation in the BPO sector.

Posted 6/19/2026full-timeRemote • Alabama, Louisiana, Missouri, Montana, New York • 🇺🇸 United StatesLead💰 $160,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for overall client relations, operational effectiveness, revenue generation & client retention
Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention
Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors
Proactively supports the development of client relationships and attends meetings & reviews as required
In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level
Identifies and implements process improvement for operational effectiveness
Creates an environment for success through regular communication forums
Works closely with the Clients to assess any concerns about the planned program and associated business objectives
Performs Client performance analysis and develops optimization plans with Operations

Requirements

What you’ll need

Master’s or Bachelor’s degree in Management, Business, or Marketing
7–10 years of relevant experience in Client Services or Account Management within the BPO, Contact Center, or Customer Experience industry
Experience supporting clients in the CX BPO healthcare sector

Benefits

Comp & perks

medical coverage
dental
vision
disability
401k
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client relationsoperational effectivenessrevenue generationclient retentionprocess improvementcommunicationrelationship managementperformance analysisoptimization planning

Certifications

Master’s degreeBachelor’s degree