Director of Client Services

Everise

Director of Client Services at Everise overseeing client programs and ensuring satisfaction. Managing client relations, profitability, and program performance across multiple regions.

Posted 6/17/2026full-timeAlabama, Louisiana, Missouri, Montana, Wisconsin • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as primary point of client contact and coordinates program delivery
Provide input to develop corporate and business unit strategies for account
In conjunction with senior management help set client expectations in a professional and effective manner,
Support day-to-day activities for the client program
Manage client satisfaction and achievement of client specific KPI’s
Collaborate with other team members to resolve client issues, problems or concerns on a timely and cost-effective basis
Proactively use business experience and skills to identify new opportunities to enhance or extend relationship with client by providing additional solutions or services
Assist in management of program profitability and performance metrics. Includes budgeting, forecasting, monitoring actuals, pricing/packaging of new offerings, accounts receivable management, invoice preparation and Service Level Agreements
Suggest modifications to internal processes as needed for financial control
Ability to work in a team environment and matrix organization and work remotely from team
Help ensure that operational procedures are in place
Participate in development and integration of Technology Solutions
Serve as the client liaison for security to ensure appropriate customer access to client utilized systems and solution components
Help establish high-level plans for software upgrades, migrations, and implementations

Requirements

What you’ll need

5-10 Years experience in global BPO strategy/management
Ability to handle priority issues quickly and decisively.
Ability to analyze data, prepare reports, and participate in operations and quarterly business reviews.
Strong capability to coordinate and build relationships with internal resource
Strong attention to detail
Outstanding organizational and follow up skills
Ability to multi task
Highly flexible
Ability to travel as needed
Bachelor’s degree in related field from a four-year college or university with two to three years related experience; or Equivalent combination of education and experience.
Project management training or certification a plus
Commercial, financial and client relationship management experience a plus

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

BPO strategydata analysisreport preparationbudgetingforecastingKPI managementinvoice preparationService Level Agreementsprogram profitability managementtechnology solutions integration

Soft Skills

client relationship managementorganizational skillsattention to detailmulti-taskingflexibilityproblem-solvingteam collaborationcommunication skillsdecisivenessfollow-up skills

Certifications

Project management certification