Senior Vice President – Client Services, Healthcare

Everise

Senior Vice President managing client services for a global experience company. Overseeing client relationships and operational effectiveness with an emphasis on client satisfaction and service expansion.

Posted 5/15/2026full-timeRemote • Alabama, Louisiana, Missouri, New York • 🇺🇸 United StatesSenior💰 $240,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Leads the region and/or teams according to the values, ethics and parameters outlined
Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network
Accountable for achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation and other success factors
Proactively supports development of client relationships and attend meetings & reviews as required
In partnership with the Directors, establish and maintain long – term relationships with client at a global strategic level
Identifies and implements process improvement for operational effectiveness, for client teams, based on client specific requirements whilst adhering to broader operational effectiveness goals, including technology requirements
Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region
Works closely with the Clients to assess any concerns on the planned program and associated business objectives
Conducts Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)

Requirements

What you’ll need

Masters/Bachelor’s Degree in Management, Business or Marketing
15 - 18 years of experience in Client Management/Engagement

Benefits

Comp & perks

medical coverage
dental
vision
disability
401k
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipclient relationship managementcommunicationoperational effectivenessprocess improvementstrategic planningperformance analysisproblem-solvingteam collaborationclient satisfaction

Certifications

Masters DegreeBachelor’s Degree