Seasonal Lead Training Coordinator

Everise

Trainer delivering customer service training programs for new hires and Champions at Everise's global locations. Engaging participants and maintaining training standards through diverse methods and tools.

Posted 5/8/2026full-timeRemote • Alabama, Louisiana, Missouri, Montana, New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Complete and pass Everise New Trainer Onboarding and Client Certification requirements.
Become a Master Certified Trainer through additional Client Certification.
Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
Deliver new hire or upskilling in virtual or brick and mortar facility
Maintain a throughput rate of 85% graduates per training class
Partner with Everise leadership in curriculum feedback and modification. Assist in developing associated supporting materials.
Ensure that all Champions are actively engaged in the training process through the planning and implementation of activities and use of camera.
Prepare lesson plans and course agenda for each training class, per client mandated training.
Conduct proficiency evaluations and certify Champions for the programs to which they are assigned.
In conjunction with Operations and Quality, work together in the continued development of Champions to reach optimal performance.
Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
Adherence and accountability of training standard operating procedures, processes and trainer scorecard.
While not actively training a class, the Trainer Level 2 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI target) to retain certification as a Trainer.
While not actively training a class, the Trainer Level 3 could move into a Supervisor role with Operations if hired into a Hybrid role. This change in job role could lead to a schedule change in Operations.

Requirements

What you’ll need

A minimum of one year experience Training with Everise or other BPO or one year experience as a Supervisor with Everise or other BPO
High School diploma or equivalent. College degree preferred.
Client Master Certified
Insurance License required on all Licensed lines of business
Ability to build rapport in an online virtual environment
Excellent oral and written communication skills at all levels of the organization.
Demonstrated presentation and facilitation skills.
Proficiency in Microsoft Office applications including PowerPoint and Word.
Ability to work any shift x 7 days a week
Ability to understand Standard Operating Procedures and when to ask for guidance
Ability to adapt and implement changes on the fly
Outgoing personality

Benefits

Comp & perks

13 centers around the world
robust work at home program
investment in culture
diversity celebration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

trainingcurriculum developmentproficiency evaluationscustomer service skillssales skillslesson planningcross-trainingstandard operating proceduresquality evaluationsperformance optimization

Soft Skills

rapport buildingoral communicationwritten communicationpresentation skillsfacilitation skillsadaptabilityengagementteam collaborationoutgoing personalityaccountability

Certifications

Client Master CertifiedInsurance LicenseTrainer Certification