Junior Customer Support Manager

everii Group

Junior Customer Support Manager providing 1st and 2nd level support for clients in a dynamic SaaS environment. Engaging with users and collaborating with development teams to enhance user satisfaction.

Posted 5/23/2026full-timeHamburg • 🇩🇪 GermanyJuniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

1st-level support: Answer application-related questions via chat and ticketing system
2nd-level support: Reproduce and document bugs in the test environment
Ticket & chat management: Prioritize inquiries and communicate with customers
Cross-team collaboration: Coordinate with colleagues and escalate issues when necessary
Customer satisfaction & empathy: Treat users individually and delight frustrated customers

Requirements

What you’ll need

Technical affinity — enthusiasm for digital tools and business software
Basic knowledge of Excel and Outlook is a plus; SQL and HubSpot will be taught
Quick learner
Strong communication skills
Empathy and service orientation
Team spirit and willingness to learn
Fluent German (native or C1+) and very good English skills

Benefits

Comp & perks

Modern tech equipment for remote work
Hybrid working model
Trust-based working hours
Real career prospects
Flat hierarchies
Autonomy and room to shape your role
Pleasant working atmosphere
Strong team culture
Weekly team breakfast

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLExcelOutlookHubSpot

Soft Skills

communication skillsempathyservice orientationteam spiritwillingness to learnquick learner