First Level IT Support – m/w/d
Everience Romania
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇪 Belgium
Visit company websiteJob Level
JuniorMid-Level
About the role
- Assist the client with first-level support
- Provide support for computer systems in case of hardware and software incidents
- Support inventory units (monitors, local printers, local scanners, and notebook docking stations) and local network printer systems
- Receive materials and spare parts, perform inventory, prepare for installation, install, and provide feedback to customers
- Consistently deliver excellent customer service
Requirements
- Strong technical knowledge of workplace environments and end-user services: Windows environment, O365, mobile services, mail services, collaboration tools, MS Teams, etc.
- Monitor and report on the production environment (dashboards, KPIs)
- Maintain and improve procedures and documentation
- Basic knowledge of Apple environment (iPhone)
- Incident and request handling (ITIL – ticketing)
- IT support experience in a large enterprise environment (400+ users)
- Customer-focused attitude, strong interpersonal skills, service orientation, listening and analytical skills, and team spirit
- Motivated with a genuine desire to learn and improve
- Organized, able to work independently, pragmatic, and hands-on
- Languages: English (fluent), Dutch (fluent) and French (fluent)
Benefits
- 5 days per week
- Open to applicants with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows environmentO365mobile servicesmail servicescollaboration toolsMS TeamsApple environmentincident handlingrequest handlingIT support
Soft skills
customer-focused attitudeinterpersonal skillsservice orientationlistening skillsanalytical skillsteam spiritmotivateddesire to learnorganizedpragmatic