Delivery Manager
Everience Romania
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇹🇳 Tunisia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You lead and support the Service Desk team in meeting contractual commitments
- You communicate and implement the company's HR policies with employees
- You organize and optimize support and production resources in line with the commercial contract
- You ensure the operational management of the client relationship, and prepare and lead steering committees
- You are responsible for the deployment of processes
- You support change management (progress and improvement plans)
- You ensure compliance with service commitments and the financial profitability of the service
Requirements
- Master’s degree (Bac+4/5) or equivalent
- Significant experience in managing and leading an IT outsourcing/service delivery engagement
- Strong knowledge of ITIL best practices
- Strong customer service orientation, leadership, communication, analytical skills and rigor, combined with the ability to propose solutions
- Fluent in French and English
Benefits
- A very pleasant and friendly work environment
- Regular social events celebrating personal and collective successes and the pleasure of working together
- Training (sometimes leading to certifications) with clear career progression opportunities
- An attractive compensation package
- The opportunity to work for a market leader
- A stable leadership team (75% of the leadership have been with the group for over 20 years)
- A profitable and steadily growing group
- Multiple additional benefits (e.g.: transportation allowance, group insurance, marriage/schooling bonuses, unlimited phone plan + 55 GB/month Airbox...)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITIL
Soft skills
leadershipcommunicationanalytical skillscustomer service orientationorganizational skillschange managementproblem-solving
Certifications
Master’s degree