Support Engineer

• Collaborate with service teams to develop the Group's IT strategy (Desktop and Services segment).
• Work with end users to identify new ways of working and improve use of IT products and services.
• Maintain a detailed understanding of Desktop and IT services to support continuous improvement.
• Diagnose and resolve issues related to desktop services, in cooperation with users and vendors.
• Log and prioritize support requests according to defined criteria.
• Follow established procedures for incident, request and change management, and contribute to their improvement.
• Escalate requests to internal teams or external suppliers when necessary.
• Work with the Infrastructure Change Management team to record and execute operational changes.
• Use desktop management tools and diagnostic equipment to collect data, model performance and recommend improvements.
• Monitor the quality of desktop services and HSE compliance; ensure maintenance standards and KPIs are met.
• Maintain data integrity and confidentiality in accordance with compliance and audit requirements.
• Create and maintain IT support documentation and procedures.
• Serve as the liaison between local teams and the IT department.
• Collaborate with the global support team (including external partners).

Onsite Support Technician, English

Technicien support N1

Technical Customer Support Engineer

Functional/Technical Support Technician, Product-Focused

Technical Support Engineer