Analyst

• Verify and post details of business transactions, including funds received and disbursed, and total accounts.
• Maintain accounting records of chargebacks, retrieval requests, and exception processing.
• Compile and sort documents related to chargeback and retrieval cycles.
• Analyze customer needs and provide accurate responses to account inquiries and disputes.
• Explain available services to customers in a clear and professional manner.
• Correct errors and resolve financial disputes conveyed by cardholders and credit card associations.
• Adhere to departmental policies and procedures to meet customer and client needs in an innovative and resourceful manner.

Chargeback Analyst I

Analyst I – Corporate

Production Control Analyst

Board Certified Behavior Analyst, BCBA

Board Certified Behavior Analyst, BCBA

Telehealth Board Certified Behavior Analyst, BCBA