Product Support Specialist
Everi Holdings Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $35 per hour
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
- Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
- Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
- Interact with cross-functional teams, resolving customer issues and delivering timely responses to customer inquiries.
- Ability to participate in an on-call rotation of 2 weeks every 2-3 months.
Requirements
- 2+ years of experience working in a technical support or software support role.
- Experience with SQL is a big plus.
- Strong customer service and communication skills.
- Experience with CRM and/or Ticketing systems.
- Compliance and licensing experience is a big plus.
- Able to be a part of an on-call rotation.
- Nice to have: Systems administration or programming experience.
- Gaming industry experience is great, but not required.
Benefits
- Be part of a global leader in gaming and technology innovation.
- Work alongside a diverse team of professionals passionate about creating meaningful solutions.
- Access to professional development opportunities and career growth.
- Competitive compensation and comprehensive benefits package.
- A culture that values collaboration, creativity, and respect.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLtechnical supportsoftware supportsystems administrationprogramming
Soft skills
customer servicecommunicationtroubleshootingproblem-solving