Customer Support

• Provide excellent customer service via phone, email, and trouble tickets
• Actively investigate and resolve software and hardware problems for users and issue trouble ticket reporting on all other problems
• Troubleshoot and resolve customer concerns in a timely and effective manner
• Collaborate with cross-functional teams to escalate and resolve technical issues when necessary
• Document customer interactions and resolutions accurately in the CRM system (Zendesk)

Customer Service Specialist I

Field Customer Care Specialist

Field Customer Care Specialist

Customer Service Coordinator – Card Account Servicing

Product Management Supervisor – Customer Experience

Customer Service Representative – National Sales