Payments Support Associate

EverCommerce

Payments Support Associate helping U.S. SMBs resolve transaction, chargeback, fraud, and account issues for PaySimple, EverCommerce’s embedded payments platform.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payment processing solutions, customer support, and relationship management while effectively troubleshooting payment issues and ensuring compliance with industry regulations.

Highest-signal resume keywords

Payment Processing SolutionsCustomer Support ExperienceCRM SystemsFraud PreventionPCI Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Payment IssuesTransaction AnalysisAccount ManagementRisk AssessmentChargeback Policies

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCritical ThinkingAdaptabilityRelationship Building

Tools & Technologies

CRM SystemsPayment GatewaysMerchant Account PlatformsSaaS Platforms

Industry Keywords

Financial ServicesB2B PaymentsBankingFintechCustomer Satisfaction

About the role

Key responsibilities & impact

Deliver high-volume support via phone, email, and chat to SMBs, merchants, and clients using payment processing solutions
Analyze account activity, transaction trends, and support interactions to identify at-risk merchants and improve retention
Troubleshoot payment issues including transaction failures, funding delays, chargebacks, fraud alerts, and account changes
Guide businesses through onboarding, platform navigation, and advanced account features
Support direct software users, third-party partners, and integrated SaaS platforms
Educate merchants on payment processing best practices, PCI compliance, and fraud prevention
Escalate complex payment disputes, risk assessment, and compliance cases to internal teams
Maintain accurate customer interaction, troubleshooting, and resolution records in the CRM system
Contribute to a merchant-first support strategy
Stay current on payment processing regulations, chargeback policies, and industry trends

Requirements

What you’ll need

Previous customer support experience preferred, especially in financial services, B2B payments, banking, or fintech, but not required
Ability to de-escalate calls and provide churn-reducing solutions
Comfortable using CRM systems, payment gateways, and merchant account platforms
Strong verbal and written communication skills
Ability to explain technical payment-processing concepts accessibly
Adaptability in fast-paced, high-volume environments and ability to manage multiple tasks
Ability to identify, troubleshoot, and resolve payment-related issues
Strong critical-thinking and analytical skills
Ability to handle sensitive financial information discreetly and professionally
Strong commitment to customer satisfaction and relationship-building
Must be eligible to work without sponsorship in the United States
Availability to work Monday–Friday, 7am–4pm Mountain Time

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program