Account Manager

EverCommerce

Account Manager retaining and optimizing DrChrono healthcare SaaS accounts for EverCommerce. Resolving customer issues, training clients, and preventing churn across U.S.

Posted 8/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management, including onboarding, training, and maintaining relationships with clients. Proficient in troubleshooting and resolving issues while effectively communicating product value in a healthcare or EHR context.

Highest-signal resume keywords

Customer Service ExperienceEHR / Healthcare ExperienceSalesforce ExperienceStrong Verbal and Written CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Affable PersonalityGoal-OrientedData-DrivenExceptional Follow-Through

Tools & Technologies

SalesforceSlackZoomGSuiteDocusign

Industry Keywords

Customer Account ManagementOnboardingTroubleshootingProduct EducationChurn Prevention

About the role

Key responsibilities & impact

Serve as a point of contact for assigned customer accounts and maintain existing contracts
Respond professionally to urgent inbound phone calls from existing DrChrono customers
Handle and resolve customer complaints from customers in your territory
Identify and escalate priority issues, bugs, or product feature recommendations
Educate DrChrono customers about new product offerings
Schedule regular check-ins with customers to optimize their DrChrono accounts
Troubleshoot problems and provide relevant account information to clients
Onboard and train new clients in all aspects of the DrChrono system
Maintain existing business closed by Inside Sales Representatives and help prevent churn

Requirements

What you’ll need

Salesforce experience (Optional)
EHR / Healthcare experience (Optional)
Experience using Salesforce, Slack, Zoom, GSuite, Docusign (Optional)
Ability to communicate product value and recognize opportunities
Strong organizational skills and exceptional follow-through abilities
Goal-oriented and data-driven
Strong verbal and written communications
Affable personality that blends well with an innovative and vibrant startup environment
1 year of customer service (Preferred)
4-year college degree (Preferred)
Must be eligible to work without sponsorship in the United States
May be required to travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program