Customer Success Manager

EverCommerce

Customer Success Manager helping EverCommerce Payments customers adopt SaaS and embedded payment solutions. Managing portfolios, driving expansion, and advising small businesses across the United States.

Posted 8/13/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and sales strategies, with a focus on payment solutions and customer experience. Proven ability to engage with stakeholders, analyze data, and implement effective growth strategies for SMBs.

Highest-signal resume keywords

Account ManagementSales Strategy DevelopmentData AnalysisCustomer Experience ManagementPayment Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS Account ManagementData InterpretationExcel ProficiencySales Opportunity IdentificationConsultative Guidance

Soft Skills

OrganizedDetail-OrientedStrong CommunicationAdaptableSelf-Starter

Industry Keywords

SMB GrowthPayment SolutionsMulti-Location AccountsChannel GrowthCustomer Experience

About the role

Key responsibilities & impact

Establish yourself as a trusted advisor to assigned accounts and support growing SMBs
Master payment solutions, supported products and services, and integration capabilities to provide consultative guidance
Scale playbooks and best practices across multi-location accounts, third-party partners, and integrated software solutions
Manage 1:1 accounts and implement 1:many strategies for channel growth
Identify sales opportunities within the portfolio to generate growth, referrals, and new leads
Upsell unused functionality and features to increase utilization and revenue and reduce attrition
Support EVCM Payments/PaySimple’s commitment to an outstanding customer experience

Requirements

What you’ll need

2–4 years managing a portfolio of accounts; SaaS account management is a plus
Demonstrated success in a high-volume sales or account management capacity
Experience engaging with VP/C-suite stakeholders and SMB owners
Organized and detail-oriented, with ability to meet short-deadline daily goals
Ability to prioritize key activities to maximize time spent on each account
Strong Excel skills and ability to understand, analyze, and interpret data for organizational, planning, and problem-solving decisions
Strong written and oral communication skills
Ability to work independently as a team player
Ability to multitask, take direction, and execute with precision
Confident, adaptable self-starter
Payment processing-related experience is a plus
Must be eligible to work without sponsorship in the United States
May require travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program