Customer Success Manager

EverCommerce

Customer Success Manager helping EverCommerce Payments’ SaaS customers adopt embedded payment solutions. Managing strategic accounts, driving utilization, referrals, revenue growth, and retention.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and consultative sales strategies, with a focus on driving growth and enhancing customer experience. Proficient in data analysis and communication, capable of engaging with high-level stakeholders and managing multiple accounts effectively.

Highest-signal resume keywords

Account ManagementSaaS ExperienceSales Growth StrategiesData AnalysisCustomer Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSales StrategiesData AnalysisPayment ProcessingExcel Proficiency

Soft Skills

Strong CommunicationOrganizational SkillsDetail-OrientedAdaptabilityMultitasking

Industry Keywords

SMB GrowthConsultative GuidancePortfolio ManagementC-Suite EngagementCustomer Experience

About the role

Key responsibilities & impact

Establish yourself as a trusted advisor to accounts, lending business acumen to growing SMBs
Master payment solutions, supported products and services, and integration capabilities to provide consultative guidance
Scale playbooks and best practices across multi-location accounts, third-party partners, and integrated software solutions
Manage 1:1 accounts and implement 1:many strategies for channel growth
Identify ongoing sales opportunities within the portfolio to generate growth, referrals, and new leads
Upsell unused functionality and features to increase utilization and revenue and reduce attrition
Support EVCM Payments/PaySimple's commitment to create an outstanding customer experience

Requirements

What you’ll need

2–4 years managing a portfolio of accounts
Experience in SaaS account management is a plus
Demonstrated success in a high-volume sales or account management capacity
Experience engaging with VP/C-suite stakeholders and SMB owners
Organized and detail-oriented, capable of meeting short-deadline goals daily
Ability to prioritize important daily activities to maximize account time
Strong Excel skills and ability to understand, analyze, and interpret data
Strong written and oral communication skills
Ability to work independently and as part of a team
Ability to multitask, take direction, and execute with precision
Confident, adaptable self-starter
Payment processing-related experience is a plus
Must be eligible to work without sponsorship in the United States
May be required to travel to the corporate headquarters in Denver, Colorado, or other North American offices

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
On-target earnings compensation including base and commissions