Customer Success Team Lead

EverCommerce

Customer Success Team Lead managing a team for SalonBiz, helping beauty professionals succeed with SaaS solutions. Drive customer adoption and retention while leading the team to exceptional outcomes.

Posted 7/30/2026full-timeRemote • Colorado • 🇺🇸 United StatesSenior💰 $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success teams within a SaaS environment, focusing on customer retention, growth, and team performance. Proficient in stakeholder management and utilizing customer health metrics to drive strategic priorities and enhance outcomes.

Highest-signal resume keywords

Customer Success LeadershipSaaS Environment ExperienceStakeholder ManagementCoaching and DevelopmentCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MetricsPerformance Data AnalysisRetention StrategiesRevenue Growth TechniquesOnboarding Processes

Soft Skills

Communication SkillsTeam CollaborationProactive MindsetProblem-SolvingAccountability

Industry Keywords

Customer EngagementCustomer GrowthSaaSCustomer OutcomesContinuous Learning

About the role

Key responsibilities & impact

Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow, succeed and do their best work.
Build strong relationships with your own portfolio of customers, helping them get the most out of SalonBiz and achieve their business goals.
Help customers succeed from day one by guiding them through onboarding, adoption and long-term success.
Spot challenges early and work with your team to keep customers engaged, supported and set up for success.
Find opportunities to help customers grow, encouraging greater product adoption and use of our payments solutions.
Step in when needed to support your team with complex customer conversations and escalations.
Share ideas and improve the way we work, helping shape processes that make life easier for both customers and the team.
Create a positive team environment where collaboration, accountability and continuous learning are part of everyday work.

Requirements

What you’ll need

Proven success leading a high-performing Customer Success team in a SaaS environment, with strong results across retention, customer growth and team performance.
A track record of enabling and empowering teams to take ownership, make decisions and consistently deliver exceptional customer outcomes.
Experience building a culture of accountability through coaching, clear expectations and continuous development.
Strong commercial acumen, with the ability to balance customer success, retention and revenue growth.
Confidence using customer health metrics and performance data to drive priorities and improve outcomes.
Exceptional stakeholder management and communication skills, with the ability to influence across all levels.
A proactive, customer-first mindset with a passion for building engaged, high-performing teams.

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program