Implementation Specialist II

EverCommerce

Implementation Specialist guiding customers through EverHealth onboarding process and driving product usage. Engaging with customers to ensure they extract value from the software quickly.

Posted 7/28/2026full-timeRemote • Colorado • 🇺🇸 United StatesJunior💰 $50,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and success within a SaaS environment, leveraging AI tools to enhance efficiency and customer engagement. Strong communication and problem-solving skills are essential for building relationships and ensuring customer satisfaction.

Highest-signal resume keywords

SaaS Customer Success ExperienceAI Tool UtilizationCustomer Onboarding ManagementSalesforce ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingProject ManagementData Migration CoordinationContent CreationProduct Usage Training

Soft Skills

Problem SolvingTime ManagementRelationship BuildingInitiativePatience

Tools & Technologies

SalesforceTaskrayChurnZeroEverHealth PlatformsAI Tools

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

Healthcare TechCustomer EngagementDigital Learning InitiativeCustomer AdoptionFacilitation

About the role

Key responsibilities & impact

Serve as your customer's trusted advisor and main point of contact through the onboarding period, driving toward fast time to first value.
Lead hands-on working sessions and webinar training with multiple customer stakeholders, coaching them on best practices and product usage.
Monitor customer adoption and product usage, stepping in to drive engagement, remove blockers, and keep customers on track.
Manage the overall onboarding project to ensure on-time delivery—including coordinating with our engineers for data migration needs, scheduling consulting sessions, facilitating partner integration engagements, and more.
Respond promptly to inbound phone calls and emails, identifying and escalating priority issues.
Manage multiple customer projects simultaneously.
Use AI tools to work smarter and faster—drafting content, speeding up research, streamlining your workflow, and finding better ways to serve customers.
Support learning content creation to advance our ongoing digital learning initiative.
Be an expert on the EverHealth Platforms, maintaining a deep understanding of our technology and products.
Be a great facilitator and problem solver, building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
Be willing to travel up to 15% to support in-person customer engagements.

Requirements

What you’ll need

Bachelor’s Degree preferred
1-3 years of experience in a SaaS customer success, onboarding, implementation, or similar customer-facing role
Highly AI-forward: you actively use AI tools in your day-to-day work and are excited to leverage them to work more effectively.
A bias for action—you take initiative, solve problems without waiting for direction, and can blaze a trail in a fast-changing environment.
Genuinely tech-savvy and a fast learner—comfortable picking up new software quickly and confidently guiding others through it.
Strong bedside-like manner: you can patiently support others through a first-time experience.
Excellent verbal and written communication skills.
Strong time management skills.
A willingness to share your past experience with the team to help create great customer experiences.
Experience in Healthcare Tech or a related industry is a plus, not a requirement.
Experience with Salesforce, Taskray, and ChurnZero or similar tools a strong plus.

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program