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Customer Support Specialist
EverCommerceCustomer Support Specialist for Timely product delivering solutions via various communication channels in New Zealand. Collaborating with global support team to enhance customer experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support skills in a SaaS environment, with the ability to effectively communicate complex technical concepts in plain language. Proven experience in problem-solving and empowering customers in the beauty and wellness industry.
Highest-signal resume keywords
Technical Support ExperienceSaaS Company ExperienceOutstanding Writing SkillsProblem-Solving AbilityCustomer Empowerment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication SkillsAbility to Resolve Issues LiveComfort in Stressful Situations
Industry Keywords
Beauty IndustryWellness Industry
About the role
Key responsibilities & impact- Communicate by phone, email, chat and social media to deliver solutions
- Investigate problems and find solutions
- Identify opportunities to demonstrate additional value of the Timely platform
- Empower customers to use technology to run their businesses
Requirements
What you’ll need- Technical support experience at another SaaS company
- Experience in the beauty and wellness industry (preferred)
- Ability to resolve issues live over the phone
- Outstanding writing skills
- Ability to translate tech language into plain English
- Comfort in stressful situations
Benefits
Comp & perks- Additional annual leave
- Professional development budget
- Wellness allowance