Software Engineering Operations Specialist

EverCommerce

Engineering Operations Specialist managing SDLC processes and enhancing efficiency through automation and tool integration for software applications. Collaborating with engineering and product teams to ensure quality delivery.

Posted 7/28/2026full-timeRemote • 🇨🇦 CanadaSeniorLead💰 CA$130,000 - CA$140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Jira and Confluence administration, with a strong focus on building and maintaining workflows, automations, and reporting to support SDLC processes. Capable of translating SDLC standards into practical workflows and providing hands-on training and documentation for teams.

Highest-signal resume keywords

Jira AdministrationConfluence AdministrationSDLC ExecutionWorkflow AutomationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira ConfigurationConfluence DocumentationWorkflow DesignAutomation RulesReportingIssue HierarchiesSDLC StandardsIntegration ImplementationPerformance TuningData Analysis

Soft Skills

Written CommunicationTraining SkillsProblem SolvingCollaborationIndependence

Tools & Technologies

JiraConfluenceProductboard

Industry Keywords

Engineering OperationsProgram ManagementProcess AuditingAgile MethodologiesTeam Collaboration

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Translate SDLC standards into practical, executable workflows within Jira and related tools
Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)
Actively audit teams’ usage of tools to ensure adherence to required SDLC practices
Partner directly with engineers and managers to troubleshoot process breakdowns
Iterate quickly on process improvements based on real delivery data and team feedback
Implement AI automation for reporting and operational excellence
Serve as the primary Jira and Confluence administrator, performing hands-on configuration and maintenance
Design and maintain issue types, fields, schemas, and screens, workflows and transitions, permission schemes and roles, custom dashboards and reports
Create and maintain Confluence SDLC documentation, templates for project pages, release notes, and retrospectives, embedded Jira reports and live status views
Build and maintain Jira automation rules to enforce required fields and transitions, reduce manual updates and duplication, improve traceability from idea → delivery
Design workflows that reflect real engineering practices rather than theoretical models
Implement integrations between Jira, Confluence, and Productboard
Own ongoing tuning and performance of automations to prevent noise or system overhead
Actively manage Jira ↔ Productboard synchronization
Ensure roadmaps and priorities in Productboard accurately reflect execution in Jira
Create practical, step-by-step guidance for teams (how-to docs, workflows, examples)

Requirements

What you’ll need

7+ years in engineering operations, engineering management, program management, or similar roles
Deep, hands-on Jira and Confluence administration experience
Demonstrated experience building and maintaining Jira workflows, automations, and reporting
Strong understanding of SDLC execution in real engineering environments
Experience working directly with engineers to solve process and tooling challenges
Ability to operate independently and make day-to-day configuration decisions
Strong written documentation and practical training skills

Benefits

Comp & perks

Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid
Robust wellness benefits, including an annual wellness stipend
Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you
Employee Stock Purchase Program
Registered Retirement Savings Plan (RRSP) with 4% company match