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EverCommerce

Customer Support Specialist

EverCommerce

Customer Support Specialist for Timely product providing fast support to customers remotely in Australia. Investigating issues and delivering solutions through various communication channels.

Posted 7/28/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering high-quality customer support in a SaaS environment, with a strong ability to communicate technical information clearly and effectively. Proficient in using support software and productivity tools to enhance customer interactions and problem resolution.

Highest-signal resume keywords
Technical Support ExperienceSaaS Industry KnowledgeOutstanding Writing SkillsZendesk ProficiencySlack Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportProblem SolvingCustomer SupportIssue ResolutionTechnical Translation
Soft Skills
EmpathyClarityCompassionJudgementProactivity
Tools & Technologies
ZendeskSlack
Industry Keywords
Beauty IndustryWellness Industry

About the role

Key responsibilities & impact
  • Communicate by phone, email, chat, and social media
  • Deliver fast, high-quality customer support
  • Investigate problems and find solutions
  • Identify opportunities to add value of the Timely platform to customers

Requirements

What you’ll need
  • Technical support experience at another SaaS company
  • Experience in the beauty and wellness industry (preferred)
  • Confidence in resolving issues live over the phone
  • Outstanding writing skills
  • Ability to translate tech language into plain English
  • Handle stressful situations with clarity, compassion, and great judgement
  • Proactive, quick, precise, and empathic working mode
  • Experience with support software such as Zendesk and productivity apps such as Slack

Benefits

Comp & perks
  • Additional annual leave
  • Professional development budget
  • Annual wellness allowance
  • Flexible work arrangements