Customer Support Specialist

EverCommerce

Customer Support Specialist role at EverCommerce delivering support for the Timely product through various communication channels. Focused on troubleshooting, delivering solutions, and empowering customers.

Posted 7/24/2026full-timeRemote • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering high-quality technical support within the SaaS industry, utilizing effective communication skills across various platforms. Proficient in troubleshooting and conveying complex technical information in an accessible manner.

Highest-signal resume keywords

Technical Support ExperienceSaaS Industry KnowledgeOutstanding Writing SkillsProficient in ZendeskCommunication of Complex Tech Language

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional CommunicationTroubleshooting Skills

Tools & Technologies

ZendeskSlack

Industry Keywords

Beauty IndustryWellness Industry

About the role

Key responsibilities & impact

Deliver a fast, professional, high-quality support experience
Communicate via phone, email, chat, and social media
Troubleshoot issues confidently over the phone
Identify opportunities to demonstrate additional value of the Timely platform

Requirements

What you’ll need

Technical support experience at another SaaS company
Experience in the beauty and wellness industry (preferred)
Outstanding writing skills
Proficient in contemporary support software such as Zendesk
Experience with productivity apps such as Slack
Ability to communicate complex tech language in simple terms

Benefits

Comp & perks

Additional annual leave
Professional development budget
Annual wellness allowance