RCM Service Manager

EverCommerce

RCM Service Manager responsible for client relationships and operational performance in healthcare revenue cycle management. Supporting strategic actions to enhance financial outcomes and processes.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned RCM clients.
Lead recurring client meetings focused on performance, trends, action plans, and overall account health.
Build trusted relationships through proactive communication, responsiveness, and strategic guidance.
Manage escalations professionally and drive timely resolution.
Support client renewals, plan changes, provider adds/removals, and other account transitions.
Own clinic revenue cycle KPI performance, including but not limited to: Days in Accounts Receivable AR Aging >90 Days Clean Claim Rate Denial Rate First Pass Resolution / Payment Rate Collection Performance.
Identify root causes impacting financial performance and recommend solutions.
Develop action plans to improve collections, reduce aging, and optimize workflows.
Monitor payer trends, reimbursement patterns, denials, and operational risks.
Partner with claims, billing, coding, posting, and vendor teams to ensure execution is timely, accurate, and aligned to client goals.
Coordinate internal stakeholders to resolve blockers and improve workflows.
Ensure system configurations and billing parameters support accurate claim submission and payment maximization.
Maintain strong awareness of clearinghouse operations, eligibility workflows, claim status tools, and payer processes.
Prepare and present monthly and quarterly business reviews to clients.
Analyze trends, financial outcomes, and operational performance using reporting tools and dashboards.
Provide executive summaries and recommendations to leadership as needed.
Ensure adherence to HIPAA privacy and security standards.
Maintain awareness of Medicare, payer, and revenue cycle regulatory changes.
Document workflows, protocols, and best practices for internal consistency and scalability.
Participate in ongoing training and professional development.

Requirements

What you’ll need

Minimum 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations.
Experience in outsourced billing, multi-specialty, or multi-client healthcare environments preferred.
Strong client-facing experience with ability to manage relationships and escalations.
Working knowledge of medical billing, coding, front office workflows, payer reimbursement, and physician practice operations.
Strong understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations.
Excellent analytical, organizational, and problem-solving skills.
Advanced Microsoft Excel skills including formulas, pivot tables, lookups, conditional formatting, and data analysis.
Experience with EHR / PM systems and healthcare technology platforms.
Experience using Salesforce, Zoom, and Google.
Strong project management and follow-through skills.
Data-driven mindset with strong business acumen.
Excellent written, verbal, and presentation communication skills.

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Revenue Cycle KPI PerformanceData AnalysisProblem-SolvingAction Plan DevelopmentFinancial Performance Analysis

Soft Skills

Proactive CommunicationOrganizational SkillsProject ManagementPresentation SkillsRelationship Management