Customer Support Representative

EverCommerce

Customer Support Representative supporting EverCommerce's Studio Director product by resolving customer inquiries via phone and email. Involves technical troubleshooting, customer relationship management, and training.

Posted 7/10/2026full-timeRemote • Colorado • 🇺🇸 United StatesJunior💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Passionately supporting The Studio Director's commitment to creating an outstanding experience for each of our customers
Taking calls and emails from existing Studio Director customers, answering questions, working to resolve issues, and payment processing account changes
Ad-hoc training for customers
Mastering The Studio Director software in order to provide customers with guidance on how to best use our product
Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
Identify recurring customer issues and provide recommendations for process improvements, product enhancements, and knowledge base updates
Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off
Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Requirements

What you’ll need

Bachelor’s degree and minimum one year related work experience required
Technical software experience a plus, but not required
Strong troubleshooting and problem-solving skills with the ability to manage complex customer issues independently
Must be friendly, professional, and committed to creating long-term relationships with our customers
Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
Strong writing and phone skills
Critical thinker and a willingness to problem-solve
A team player who performs well independently
Ability to multitask, take direction and execute with precision
Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyDetail-OrientedFriendlyProfessionalTeam Player