Lead Service Manager

EverCommerce

Lead RCM Service Manager responsible for managing client relationships and supporting a team of Service Managers. Drive operational consistency and enhance performance within the Service Manager organization.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $53,000 - $63,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Cycle Management, focusing on client relationship management, performance metrics, and operational workflows. Proven ability to lead teams, mentor staff, and drive improvements in financial performance and client satisfaction.

Highest-signal resume keywords

Revenue Cycle ManagementClient Relationship ManagementKPI AnalysisTeam LeadershipAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Billing OperationsAR Aging ManagementDenial Trend AnalysisClean Claim Rate MonitoringCollection Performance Improvement

Soft Skills

CoachingDecision-MakingCommunication

Industry Keywords

Healthcare Account ManagementPayer BehaviorOperational WorkflowsCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage a smaller portfolio of assigned clinics, maintaining full accountability for client relationship, performance, and satisfaction.
Lead client meetings focused on KPIs, financial performance, trends, and action plans.
Identify risks early and implement corrective strategies to improve outcomes.
Support a team of RCM Service Managers by providing guidance, coaching, and day-to-day direction.
Proactively monitor clinic health across key performance metrics, including AR Aging, Denial trends, Clean claim rate, and Collection performance.
Partner closely with Claims Management and Vendor Management teams to ensure alignment on priorities, workflows, and performance expectations.
Provide regular updates to RCM Director on overall client health, risks, escalations, and team performance.

Requirements

What you’ll need

Minimum 5+ years of experience in Revenue Cycle Management, healthcare account management, or medical billing operations.
Proven experience managing client relationships and driving revenue cycle performance.
Demonstrated ability to mentor, coach, or lead team members (formal or informal leadership).
Strong understanding of revenue cycle KPIs, payer behavior, and operational workflows.
Experience working cross-functionally with billing, claims, coding, and vendor teams.
Strong analytical, problem-solving, and decision-making skills.

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program