Senior Account Manager
Abbott
SFDC
Salesforce Solution Consultant
EverCommerce
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $90,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Work autonomously to deliver consulting, onboarding support, training, and other consulting services.
- Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software.
- Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives.
- Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status.
- Adhere to defined practices to meet or exceed expectations with customers.
- Review customer use of improveit 360 offering and make recommendations for improving business process opportunities.
- Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services.
- Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices.
- Perform diagnostics and troubleshooting for improveit 360 software.
- Collaborate with customers and internal resources to address system issues.
- Provide supplemental online or onsite training as needed.
- Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization.
Requirements
- 2+ years customer service or account management experience;
- Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.;
- 6+ months in a Salesforce.com administrator (or similar) role;
- Strong oral and written presentation skills
- Demonstrated time management skills
- Adaptability to work independently or in a team environment at various times
- Proven ability to learn technical concepts and translate them to the appropriate audience
- Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
- Strong collaboration skills; ability to work with teams of people of varying skill level
- Willingness to travel (as safety permits)
- Please note that you must be eligible to work without sponsorship to qualify for this position
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationimproveit 360 softwareconfiguration managementtroubleshootingbusiness process improvementcustomer serviceaccount managementpresentation skillstime managementcollaboration
Soft skills
adaptabilityself-directedorganizeddetail-orientedhigh quality workstrong communicationteamworkproblem-solvingcustomer relationship managementrisk management
