Technical Customer Support Specialist

EverCommerce

Technical Customer Support Specialist providing support for Bold Group's Financial Management solutions. Monitoring ticketing queues and solving technical issues for customers in diverse environments.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor and respond in a timely manner to ticketing queues, escalations, and emails
Escalate support requests from internal and external channels
Provide clear constructive feedback and responses to customers’ support requests
Handle difficult situations in a professional manner at all times
Appropriately prioritize competing deliverables and activities
Represent the voice of the customer within Bold Group
Contribute regularly to internal and external knowledgebase articles
Solve complicated customer issues with your technical and product expertise

Requirements

What you’ll need

2+ years of experience with customer-facing technical support (application, OS, or Networking)
C1 level English proficiency (spoken and written) and the ability to communicate professionally and clearly
Knowledge of performance monitoring and tuning tools, problem determination and recovery, and security
Customer advocacy, empathy, and keen attention to detail
Experience with PSIM or Alarm Monitoring Centers

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust wellness benefits, including an annual wellness stipend
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Registered Retirement Savings Plan (RRSP) with 4% company match
Continued investment in your professional development through Udemy
Robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Student Loan Repayment Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer-facing technical supportperformance monitoring toolstuning toolsproblem determinationrecoverysecurityPSIMAlarm Monitoring Centers

Soft Skills

communicationcustomer advocacyempathyattention to detailprofessionalismconstructive feedbackprioritizationconflict resolution