EverCommerce

Implementation Specialist II

EverCommerce

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $65,000 per year

About the role

  • Host webinar training sessions joined by multiple customer stakeholders
  • Serve as your customer’s main point of contact for a 60-90-day period
  • Manage the overall implementation project to ensure on-time delivery
  • Provide consultancy to both new and existing customers on best practices in using our software
  • Respond promptly to inbound phone calls and emails
  • Identify and escalate priority issues
  • Manage 15-20 customer projects simultaneously
  • Become a product specialist to others within the organization
  • Be a solution provider!

Requirements

  • An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
  • At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech
  • Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role
  • Strong bedside-like manner: can patiently support others through a first-time experience
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Impeccable time management skills
Benefits
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Continued investment in your professional development through Udemy
  • Robust health and wellness benefits, including an annual wellness stipend
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program
  • Student Loan Repayment Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer implementationcustomer successaccount managementsolutions engineeringconsultingsales
Soft Skills
communication skillsproblem-solving skillstime managementcustomer serviceinterpersonal skills
Certifications
Associate's degreeBachelor's degree